Delivery & Returns
Delivery & Returns
★ Delivery Cost within Australia
We ship our collection of Christening Wear, Holy Communion & Flower Girl Dresses within Australia via Courier or Australia post, using Registered Post, Parcel Post or Express Post Parcel Post, which ensures your parcel can be tracked.
Flat Rate Delivery Cost of $10.95 within Australia
Express Post Delivery of $14.95 within Australia
Across all Australia States (WA, VIC, NSW, QLD, ACT, SA, TAS)
Custom Order Delivery of $20.00 if item not in stock & urgent delivery required
★ Delivery Time
It usually takes 3-10 business days for items to be delivered within Metropolitan locations. Country locations may take longer. We aim to send all orders within one business day of receipt, at which time you will receive an email confirming your order has been dispatched.
If the item is not in stock, we will endeavour to contact you via email within 24 hours, therefore on occasion there may be a delay of up 2-3 weeks on your order. In this instance, we will endeavour to contact you via email to advise you of the delivery time.
Please check your emails to ensure we have not attempted to contact you.
If your order is urgent, please email us prior to purchase to confirm if the item is in stock. email@example.com
★ Delivery Cost to New Zealand
We ship our collection of Christening Wear, Holy Communion & Flower Girl Dresses to New Zealand via Australia post, Standard International Post, which ensures your parcel can be tracked. Delivery is approximately 7-10 business days.
Flat Rate Delivery Cost of $22.00 to New Zealand
For Urgent orders to New Zealand, please contact us via email as we can send your order via Express Post at an additional cost
★ Where do we ship to
We ship to locations within Australia.
For international orders please contact us via email for delivery costs.
★ If your order has not been received in the estimated time frame:
1. Contact your local post office or mail centre. Check if Australia Post are holding the item, as this can sometimes occur.
2. Count the delivery time from the next business day from which you made your payment. I.e If you placed your order and made the payment on a Tuesday. The item will be dispatched on Wednesday.
3. Check your shipping address is correct on the email confirmation received.
4. Contact Australia Post with Tracking Number & lodge enquiry.
If you have ordered a product & found that you have ordered the wrong size , we can offer an exchange of the product for the same style in the size you require.
If you have ordered a product & found it is not suitable, we will exchange for another style. The item must be sent back for exchange within 5 Days of receiving the order. We do not offer refunds on ‘change of mind’ orders.
Please note. Exchanges are subject to size availability & all delivery costs associated with the exchange must be paid by the buyer requesting the exchange.
Please also note we do not accept gowns that have been worn or used. Unfortunately due to health regulations, we cannot accept returns or exchanges on worn items.
Please contact us via email at firstname.lastname@example.org within 5 days of receipt of the item to make arrangements for an exchange
2. Item to be sent back within 5 business days.
3. Buyer to include return self addressed prepaid satchel for new outfit to be sent. We suggest Express post or Parcel post satchel, as it is trackable.
4. Email to be sent to: email@example.com with the tracking number once parcel has been sent.